Patient Advice & Liaison Service

The Patient Advice and Liaison Service (PALS) is a confidential NHS service providing help, information and support to patients, their carers and relatives.

We are here to listen and will answer your questions about the services provided by the Plymouth Teaching Primary Care Trust.

PALS will help you sort out problems or concerns quickly and put you in touch with other organisations that can help you. 

PALS focuses on improving and developing local NHS services and will provide: 

• Help and advice
• A listening ear
• Information
• Appropriate guidance and support
• Guidance on how to proceed to a formal complaint if necessary

PALS will take note of the positive comments we receive from service users about the things that work well, and listen to suggestions of ways to improve the care we provide.

PALS is available between 9am and 5pm Monday to Friday.

You can contact our PALS Co-ordinator Heather Wood by:

• Telephone: (01752 211818)
• email: pals@plymouthguild.org.uk
• post: Plymouth Guild, Ernest English House, Buckwell Street, Plymouth PL1 2DA

Patient’s Comments

• "Through PALS support I managed to talk to someone about my health concerns. Thank you for listening, providing the right information and making the whole thing easy for me"
• I feel you put me directly in touch with the right people without my having to chase around. The outcome of my concern was successful"